How long will my order take? Most orders are completed within 7–10 business days, unless a different production timeline is listed on the individual product page.
How will I receive my order? Available shipping and pickup options will be shown during checkout. Please select the option that works best for you.
Can I exchange my item for a different size? Because items are custom made to order, returns or exchanges due to incorrect size selection are not accepted. Please review the size chart carefully before ordering.
Where can I find sizing information? Size charts can be foundhere. We strongly recommend measuring and comparing measurements before placing your order.
Can I order both Football and Cheer items in the same order? Yes! You can add items from both collections to your cart and check out together.
Can I still order after a preorder or ordering window closes? If an item is part of a limited preorder, ordering may close on the date listed. Some products may remain available throughout the season, depending on the item.
What if there is a problem with my order? If you receive an incorrect or defective item, please contact us as soon as possible so we can help resolve the issue. Find our email here
Who do I contact if I have questions? For questions regarding orders, sizing, shipping, production, pickup, or purchases, please email info@hustleandheartkc.com. For questions regarding the Parkville Vikings league, registration, schedules, practices, football, or cheer program, please email parkvillevikings@gmail.com.